A supported item on Envato Marketplace and HaloThemes website includes item support for 6 months from the purchase date. During those 6 months, we are available to provide the item support services we’ve set out on this page. Support renewal is available on condition that your item support has expired.
A support renewal is 6 months of support that can be purchased after any existing support for an item has expired.
What's included in item support:
* Answering questions about how to use the item
* Answering technical questions about the item (and included third party assets)
* Answer your specific questions about the features and functionality of the item
* Provide some guidance on the way the item is designed
* Answer questions about third party assets or functionality (e.g. plug-ins) bundled with the item, such as how they work and other technical questions.
* Help with defects in the item or included third party assets
HaloThemes is committed to providing unparalleled support, offering dedicated assistance to address your concerns promptly and efficiently.
